Return and Refund Policy

RETURN AND REFUND POLICY

Last updated July 23, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@rukme.in to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

SS Retail

Attn: Returns

RMA #

14, Komal Nagar

Komal Nagar

Ratlam, Madhya pradesh 457001

India

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Opened or used makeup items, items without original packaging, skincare, haircare and personal care products (creams, lotions, serums, shampoos, conditioners, gel); and beauty and cosmetic products with broken safety seals or damaged packaging.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

contact@rukme.in

Return & Refund Policy

Return Policy
Returns are accepted within 7 days of delivery for damaged or defective items.
Items must be unused and returned in their original packaging.
Proof of damage (photo/video) may be required for return approval.

Exchange / Replacement Policy
Exchange or replacement requests must be made within 7 days of delivery.
Once approved, the exchanged or replaced product will be dispatched within 2–3 business Days and delivered with in 3-7 business days after the returned item is received and inspected.

Refund Policy

Once a return request is approved, we will process the refund within 3–5 business days.
After processing, the refund will be credited to the original mode of payment within 7–10 business days, depending on the payment provider/bank.

Shipping charges are non-refundable.

RETURN AND REFUND POLICY

RETURNS

RETURN PROCESS

REFUNDS

EXCEPTIONS

QUESTIONS

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